Return Policy

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      lamartgroup.com  a unit of LaMart Group is committed to making your shopping experience with us as seamless & delightful as possible. We assure you that all products we sell are brand new and 100% genuine.

Cancellation

You can cancel orders for Products partially or fully prior to the shipment is “Out for Delivery”. Orders cannot be cancelled once the package is “Out for Delivery”. You can track your order under ‘My Orders’ section of your account.

In case you change your mind in relation to a particular order of the Product(s), you may cancel the placed purchase order on Platform under “My Orders” section of your account.

On receipt of the cancellation request, we will attempt to cancel the order/shipments as long as it is not “Out for Delivery”. You will receive an email as soon as the cancellation is accepted and the amount paid towards the partial/full order will be refunded to you within 3-7 ( three to seven) business days from the date of acceptance of cancellation request. The amount shall be refunded to you through the same mode of payment used by you for the purchase or via credit to your store credit account which can be used for subsequent purchases. All refunds, except for refund to store credit account, shall be subject to our discretion, applicable policies and charges of the User’s bank/ financial institution.

We reserve the right to cancel your bulk orders placed on the website. To avoid such cancellations and/or for bulk orders, please write us lamartgroups@gmail.com and call us on +91 9884890906.

Replacement

In case that your product is damaged you can request for a replacement and to be reported to us within 24 hours of delivery. In case the product you received is damaged, effective or not as described, then the customer must mail us with the reason and once mail received. Return processes will be initiated.

Return

Return is applicable only if there are any manufacturing defects based on the company approvals and to be reported to us within 24 hours of delivery. Once approved the return process will take 2 working days and the payment will be refunded within 7 working days.User can send a Return request to our customer support team on  lamartgroups@gmail.com from your registered email id with reason for Product Return.

Refund

Refunds shall be considered for those purchases which are not replaceable which are logged in for Damage / Defective / Different only as per the above mentioned policy.

For payments done through credit/debit cards or net banking or cash cards, the refund will be initiated to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 5-7 additional business days for the amount to reflect in your account.

For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24 - 48 business hours of us receiving the products back and your bank details on My Account and/or email from the registered email id. It will take an additional 5-7 business day for the amount to reflect in your account. The bank details that are required are as follows.

Name as on Bank Account:

Name of the Bank:

Account Number:

IFSC Code:

Order Number: